The Application Process
1. Booking Your Strategy Session
Your loan journey begins with a scheduled appointment—either in person at our West Perth office, via video, or over the phone. During this stage, we confirm your goals and timelines, whether you're purchasing, refinancing, or investing, and outline what to expect in the process ahead. You’ll receive a welcome email containing a digital fact find and a tailored document checklist. To ensure an efficient consultation, we ask that you prepare supporting documents including identification, proof of income, and details of any liabilities.
Outcome: Create a relationship with a professional that sits on your side of every transaction.
2. Financial Review & Strategy Consultation
Before the consultation, we undertake a preliminary review of your financial position, including income, assets, liabilities, credit history, and your ongoing expenses. This allows us to tailor the discussion and present relevant options from the outset. In your consultation, we explore your financial and lifestyle goals, property strategy, and any applicable structures such as trusts or companies. We also assess your eligibility for relevant government incentives like the First Home Guarantee or stamp duty concessions. Based on your banking conduct and preferences, we assess your borrowing capacity across our panel of lenders and outline strategic loan structuring options that suit your objectives.
Outcome: A clear understanding of your financial position and an aligned loan strategy with relevant lenders shortlisted.
3. Lender Policy Analysis & Pricing Strategy
With your financial position and goals clarified, we conduct a targeted analysis of lending policies, ensuring shortlisted options align with your needs. We assess more than just interest rates—we consider policy fit, speed of assessment, and the lender's risk appetite. We also explore your eligibility for government schemes, request discretionary pricing where applicable, and assess structural elements such as fixed vs variable rates or offset accounts. This stage ensures we present a tailored shortlist of lending options with clearly outlined pros and cons.
Outcome: Transparent shortlist of suitable and competitive options, enabling informed lender selection.
4. Confirming Lender Selection
Once pricing, policy, and structure have been finalised, we present a clear recommendation for the most appropriate lender and product. This includes confirming the fixed and variable interest mix, identifying features such as redraw or offset facilities, and exploring any cashback offers or ongoing fee waivers. At this stage, we’ll also determine whether your application proceeds as a pre-approval (for property search) or formal approval (if a contract is already in place).
Outcome: Lender confirmed and loan documentation prepared.
5. Lodgement & Tracking
We manage your application from submission through to decision, ensuring accuracy and speed throughout. This includes compiling all required documentation and submitting the application via lender platforms. You’ll receive real-time updates via email, SMS, or phone, and we’ll proactively engage with credit assessors, escalate where necessary, and manage any information requests to avoid delays.
Outcome: Application lodged and professionally managed through to decision.
6. Pre-Approval or Formal Approval
At this stage, your application is assessed and conditionally or formally approved. If you’re still property hunting, a pre-approval provides a 90-day conditional lending limit, allowing you to negotiate confidently and act quickly when the right opportunity arises. If you’ve already secured a property, formal approval will be issued once all conditions—including a satisfactory valuation and compliance checks—are met. This approval unlocks the final steps toward property ownership.
Outcome: You’re formally equipped to secure your property or finalise your purchase with full lender support.
7. Settlement & Ongoing Support
We work closely with your solicitor or conveyancer and your lender to ensure settlement proceeds smoothly. This includes coordinating document signing, verifying disbursement instructions, and managing final loan conditions. Post-settlement, we assist you in setting up access to your loan account, offset arrangements, and repayment schedules to ensure everything is in order.
Outcome: Settlement complete—your new property or structure is now funded and fully operational.
8. Post-Settlement Check-In & Loan Strategy Review
Our commitment doesn’t end at settlement. Luxe Finance provides ongoing guidance, with check-ins at 6 and 12 months to review your loan’s performance and ensure it remains competitive. We offer annual repricing services, refinancing alerts when suitable, and structured discussions for future borrowing strategies. Whether you're planning renovations, expanding your portfolio, or simply monitoring market trends, we remain your trusted lending partner.
Outcome: You stay ahead of market movements with a strategy that evolves alongside your financial goals.